Five Year Warranty on Granite, Marble & Soapstone
Congratulations on choosing the timeless elegance of Heritage Stonecraft natural stone. We carefully select and use only top quality granite, carefully manufactured and color matched for consistency and durability. Granite is the most beautiful addition to your home and one of the wisest investments you can make in luxury and convenience. Heritage Stonecraft is proud to be your fabricator and installer and we are committed to your satisfaction. We follow industry manufacturing standards and customer care policies.
Heritage Stonecraft’s warranty covers defects in material, fabrication and installation. This warranty applies only to natural stone slabs installed in its original location for a period of 5 years from its original purchase. This warranty is transferable to future owners of your home. If there are any defects in materials, fabrication or installation we will repair or replace the defect item with the same grade and quality of material as the original using an acceptable color match, accepting that there are natural variations in veining and color with natural stone.
For this warranty to be valid the customer and their successors must submit a claim in writing and permit a Heritage Stonecraft inspection. This warranty is considered void under the following circumstances: surface staining or etching by leaving acidic or aggressive chemicals in contact with the material for excessive periods of time; surface or corner chipping and scratching caused by negligence and abuse; house settling or foundation movement due to any cause; cabinet movement due to any cause; excessive loading or standing on the countertop; damage by fire or any natural disaster; failure by the customer to exercise reasonable care in using the product. Defects in materials does not include natural variations in color or physical properties that are normal for most natural stones. This warranty does not cover cracking or shrinking of flexible caulks due to age or thermal movement of the home. This warranty does not cover the cost of repairs or replacements undertaken prior to the customer’s receipt of a claim acknowledgement and verification from Heritage Stonecraft.
The warranty on tile floor and backsplash work is one year
The warranty on electrical and plumbing is 90 days
The duration of the warranty for Quartz depends on the manufacturer but typically it is 10 years.