After every granite installation we send out a customer satisfaction survey, and from these we calculate a customer satisfaction index of over 99%. Here are just a few of the final written comments made by our customers (and if you would like to talk with any of these customers, just ask – we have hundreds more testimonials to review in our showroom).
“It’s diffficult to find a home remodeling contractor who is A. Punctual, B Does high quality work C. Quotes a resonable price D. Is easy to work with. Heritage is E. All of the above. I’d definitely use y’all again”
“Bill and I have been so impressed with Heritage since I first found their website. Then David made me realize soapstone was going to work best for us. Terry was an enormous help and couldn’t have been more professional. The day all the guys showed up to install was so much fun! It was a positive experience from beginning to end. Thank You!”
“Best company I’ve delt with from the first time I walked into the store until the Installation was done. I was given nothing but the best. Highly Recommend!!! A+++ Thank You! Thank You! Thank You!”
“This was our 4th order for granite and we plan to do more. Thanks for great service.”
“This is the 2nd time you have installd granite in our home and you were terrific again! Thanks for your professionalism!”
Reid & Terri R.
“We were extremely impressed with your service and the craftsman you sent for each stage of the job. Please let us know if we can ever be a reference. We’re happy to brag on a good company ”
Tina Y .
“The best contractor to walk into my home! Stonecraft has it together – from the website, to the floor, to the customer. Thank You!”
Ernie & Kelly M.
“Thank you for the wonderful work on our new counters. They have totally changed our kitchen and we are very happy with the craftmanship. We will enthusiastically recommend Heritage to friends who are ready to remodel ”
Stephanie & Tommy R.
“Thanks again for all your help and advice – you helped make a complicated process so much easier ”
Dana & Julie B .
“The granite countertop, backsplash and tile floor turned out beautifully. Your crews showed up on time and worked hard the whole time they were in our home to insure a professional installation. They cleaned up after their work and just made the whole experience very positive ”
Wes & Ann N
“I can’t thank you enough!! The workmanship is supurb! You saved my life after a very disasterous beginning with another countertop company! I have recommended you since, and will continue to do so. ”
“I just wanted to say thank you for the terrific job that your team did working on my kitchen. I approached your store because of the recommendations on attention to detail by someone I know is ultra-picky. I wanted to tell you that the confidence he had was completely justified. Thank you again for taking a potentially scary event and turning it into a pleasurable exercise. ”
“Wow, I’m impressed. David met us on a Saturday, after hours, showed us around and was extremely friendly and helpful. The tear-out and installation went very well and we were so impressed with the professionalism. We had a co-worker that had granite countertops installed by another company and it took them a long time to tear out and install (well into the night). Your guys are phenomenal. Work was done in about 2-3 hours. Countertops & new sink are beautiful. Thank you! Keep up the good work.”
Chris & Tammy D.
“After much research your price was the best by far and along with your website sold me on your service. The installers were very professional and friendly. The granite looks great, better than I imagined. I would highly recommend your product and service to anyone. Thanks for a job well done!!”
“Terry & Chris – great job, thank you”
“We are so pleased and have talked with everyone about what a great company you are”
“Great job. Very courteous. Good follow through from start to finish”
“Both my wife and I are extremely happy with your quality of work. Thank you”
“We love the countertops! The two men who installed them were very nice & courteous”
“Thanks for a great overall experience”
“…. we are very happy & have referred you to a friend already”
“Jose did an excellent job with the installation. The seams are extremely well done”
Rick & Michelle D.
“Superb job! we were/are extremely satisfied with the workmanship, execution, and value! We love our countertops.”
“Absolutely stunning kitchen! We experienced professionalism from our unscheduled visit to your showroom to the finished product. You were a great pleasure to do business with. We referred our neighbor. She saw our kitchen and was in awe.”
Jimmie & Edith J.
“We think you guys are the best! Wonderful, personal and personable attention, professional service and quality workmanship! The team of Terry, David & Chris ROCK!”
Sarah & Dick H.
“Thanks for working within an aggressive timeframe and the personal attention given to me by the owners and staff.
“Great job and outstanding results:
Glen & Christina J.
“David did and excellent job in all respects. Honest, straightforward, intelligent – overall great guy. We love the granite and appreciate the time and effort put in.
Al & Mimi S.
“Thanks Terry & David for a very professional and expert job.”
“We have already recommended Heritage to friends.”
“Definitely recommend you to our friends & family. Thank you for the professional work & the reasonable price. You’ve transformed our bathrooms.”
Jason & Mia T.
“Great job and thank you”
“My husband and I are so happy with our new kitchen! We really enjoyed working with David & Terry and the installers, Jose and Josh were awesome!! Chris was such a delight to talk to on the phone! Thanks for a great job.”
“David and the installers were both very friendly & professional. I was very pleased with the end result. I was also very impressed with the customer service, it was excellent.”
“Of all of the vendors that I have contracted, you were the best.”
“Thank you for a wonderful job. My wife was very impressed with your courtesy. You have already been recommended to a friend. Thank you.”
“Thanks for the beautiful countertops.”
“Thank you for your expeditious response to our concerns. Great customer service”
“We were very happy with everything & our neighbor came and looked and talked to the installers. They did a great job – clean and fast and saved the tile backsplash.”
“Thank you Terry, Chris & David. It was terrific and looks beautiful.”
“Thanks for spending so much time with us, especially in our selection process. I especially thank you for hiding the sink logo using my idea. Everyone at Heritage made us feel like we had known you for years or that we were family.”
Ron & Ann W.
“We enjoyed working with your staff”
“It was a pleasure working with everyone associated with Heritage Stonecraft”
Don & Bonnie H.
“Thank you! We love our new countertops and really enjoyed the entire process. Hope to do business with you again real soon. Many thanks.”
Kristi & Jason W.
“We loved our first experience with your company and we love our granite. We have already recommended you to our brother & sister-in-law. Thanks again.”
Michael & Neeli P.
“The granite is beautiful & thank you for fitting us in early.”
Jerry & Karen D.
“The island looks wonderful. I would definitely call you again. Thank you.”
“It was a great experience to work with your company!”
“Very happy with service and professionalism. Thanks”
“Terribly painless process! Thank you”
We do it right, the first time, on time